Elements and Performance Criteria
- Collect information about customer needs.
- Approach and question customer according to pharmacy protocol.
- Use questions and actively listen to determine who will be using the product and relevant asthma triggers, symptoms, duration and severity of the condition.
- Determine customer satisfaction with products previously used.
- Check if customer is using an asthma action plan.
- Identify any other health conditions and prescribed medications.
- Follow pharmacy procedures to respect and protect customer privacy.
- Assess customer information and determine need for referral.
- Provide product, self-care and lifestyle information.
- Select and suggest asthma-care aids and equipment suited to customer needs within scope of own knowledge.
- Identify and use opportunities to suggest additional products relevant to customer needs.
- Explain and demonstrate use, care and maintenance of aids and equipment.
- Offer current and accurate information on related lifestyle and self-care practices and specialist support services.
- Maintain and develop knowledge of asthma management, products and services.